We’re a small (but mighty) team, doing our best to deliver thoughtful service with a side of slightly tangled charm. If you have a question, a problem, or just something you want us to know, you’re on the right page! If you can’t find what you need in the FAQ sections below, just scroll down to our contact info.
We may not respond instantly (no call center here, just real people with tea and opposable thumbs) but we promise to get back to you as soon as we can. Thanks for your patience, and for being part of this slightly off-track, simple|kind adventure.
How do I cancel my order?
There is a very short window to cancel an order.
If your order has already gone into production, we will not be able to cancel it.
This is because everything we sell is made uniquely for the person ordering it ("made on demand") as part of our commitment to reducing waste and avoiding the ecological footprint of mass-produced inventory that might never find a home. As a custom product, it cannot be changed, cancelled, or refunded, once production has started, unless we have made an error.
To request an order cancellation, please reach out using NuzzleBot, our friendly chatbot – just click on this link and it will guide you through the process.
You will have the option to connect to a person at any time (during work hours), if you prefer, but do give it a try -- it's friendly and well-trained :-)
You can see our refund policy in full here: LINK TO REFUND POLICY