Refund policy

Thank you for making thoughtful purchasing decisions and supporting us in this simple|kind adventure. Your happiness with your Nature & Nuzzle shopping experience truly matters to us.

Please open your package and check its contents as soon as it arrives.

 

CHANGES, CANCELLATIONS, RETURNS

We are committed to reducing waste and avoiding the ecological footprint of mass-produced inventory that might never find a home. Please take extra care to review all the details on the product page to make sure you have selected the right size, color, design and, in the case of our mugs, handedness before you complete your purchase, as anything you buy from us will be made-to-order just for you. 

IMPORTANT: This means that once your order has gone into production, we cannot change, cancel, or refund it unless we have made an error or the product has been damaged in transit – in which case, please follow the instructions under [Damage and Other Issues] below.

 

DAMAGE AND OTHER ISSUES

If something reaches you damaged or defective, or the wrong product was sent, we’ll happily replace or refund it, whichever you prefer.  (This includes if a t-shirt doesn’t meet the size guide measurements posted on the product page.)  

Just contact us ASAP (within 30 days max) with photos of what’s not right.

 

CONTACT US

If you have any questions about our return and refund policy – or need any other help at all – please reach out to us via one of the methods at the bottom of our Contact Us page.