We’re a small (but mighty) team, doing our best to deliver thoughtful service with a side of slightly tangled charm. If you have a question, a problem, or just something you want us to know, you’re on the right page! If you can’t find what you need in the FAQ sections below, just scroll down to our contact info.
We may not respond instantly (no call center here, just real people with tea and opposable thumbs) but we promise to get back to you as soon as we can. Thanks for your patience, and for being part of this slightly off-track, simple|kind adventure.
My package arrived damaged – what do I do?
We understand the disappointment of receiving a damaged package, and are committed to making things right! Please report the issue to our team ASAP (within 30 days max) with photos of the damage, so we can resolve it promptly.
You can do this using NuzzleBot, our friendly chatbot – just click on this link and it will guide you through the process.
You will have the option to connect to a person at any time (during work hours), if you prefer, but do give it a try -- it's friendly and well-trained :-)
You can see our refund policy in full here: LINK TO REFUND POLICY