We’re a small (but mighty) team, doing our best to deliver thoughtful service with a side of slightly tangled charm. If you have a question, a problem, or just something you want us to know, you’re on the right page! If you can’t find what you need in the FAQ sections below, just scroll down to our contact info.
We may not respond instantly (no call center here, just real people with tea and opposable thumbs) but we promise to get back to you as soon as we can. Thanks for your patience, and for being part of this slightly off-track, simple|kind adventure.
Shipping & Delivery
What is your shipping policy?
Everything we sell is custom-made for you after you place your order as part of our commitment to reducing waste. Our fulfillment time varies across products, but is usually less than 3 days, and our shipping time within the United States is normally 2-5 business days.
Do you ship worldwide?
Currently, we only ship to the United States, but we eventually hope to expand internationally. Watch this space :-)
My package got lost – what do I do?
We're so sorry to hear your package has gone missing, and are committed to making things right! Please report the issue to our team ASAP (within 30 days max) so we can resolve it promptly. You can do this using NuzzleBot, our friendly chatbot
My package arrived damaged – what do I do?
We understand the disappointment of receiving a damaged package, and are committed to making things right! Please report the issue to our team ASAP (within 30 days max) with photos of the damage, so we can resolve it promptly. You can do this using NuzzleBot
Do you offer expedited shipping?
No, we do not currently offer expedited shipping but if you have an urgent need, please reach out to us and we will see if there is anything we can do to help. You can do this using NuzzleBot, our friendly chatbot – just click on this link.
My order was marked delivered but it’s not here.
We understand how frustrating this is, and are committed to making things right!. If you are still unable to locate your package, please report the issue to our team ASAP so we can resolve it promptly. You can do this using NuzzleBot, our friendly chatbot
Do you offer free shipping?
"Yes, we offer free shipping on orders of $50 and up (within the United States).
Order Value Shipping Cost
Less than $50.00 $5.99
$50 and up FREE"
How much does shipping cost?
Shipping is FREE for orders over $50 total, and $5.99 for orders less than $50.00
How long does delivery take?
Delivery time is a combination of fulfillment time (the time it takes to manufacture and package your item) and shipping time. Everything we sell is custom-made for you after you place your order as part of our commitment to reducing waste. Fulfillment usually takes less than 3 days, and shipping is normally 2-5 business days.
My shipping address is wrong – what do I do?
As soon as you realize your address is wrong, please reach out using NuzzleBot, our friendly chatbot – just click on this link and it will guide you through the process. You will have the option to connect to a person at any time (during work hours)