We’re a small (but mighty) team, doing our best to deliver thoughtful service with a side of slightly tangled charm. If you have a question, a problem, or just something you want us to know, you’re on the right page! If you can’t find what you need in the FAQ sections below, just scroll down to our contact info.
We may not respond instantly (no call center here, just real people with tea and opposable thumbs) but we promise to get back to you as soon as we can. Thanks for your patience, and for being part of this slightly off-track, simple|kind adventure.
What is your shipping policy?
Fulfillment Time
Everything we sell is custom-made for you after you place your order as part of our commitment to reducing waste and avoiding the ecological footprint of mass-produced inventory that might never find a home. This time varies across products, but is usually less than 3 days (but can be longer).
Shipping Time
Once your item has been made, our standard shipping time within the United States is 2-5 business days. During busy periods such as the holidays, it can take a little longer.
Shipping Costs
Please refer to the table below:
| Order Value | Shipping Cost |
|---|---|
| Less than $50.00 | $5.99 |
| $50 and up | FREE |
Order Tracking
To track an order, simply enter your order number or tracking number on our Order Tracking Page.
You can find this info in the your order confirmation email – as well as an image of one of our canine team hard at work :-)