We’re a small (but mighty) team, doing our best to deliver thoughtful service with a side of slightly tangled charm. If you have a question, a problem, or just something you want us to know, you’re on the right page! If you can’t find what you need in the FAQ sections below, just scroll down to our contact info.
We may not respond instantly (no call center here, just real people with tea and opposable thumbs) but we promise to get back to you as soon as we can. Thanks for your patience, and for being part of this slightly off-track, simple|kind adventure.
Do you offer refunds or exchanges?
Unfortunately, we are unable to offer refunds or exchanges after a purchase has been made, unless there is something wrong with it.
This is because everything we sell is a custom product, made uniquely for the person ordering it – part of our commitment to reducing waste and avoiding the ecological footprint of mass-produced inventory that might never find a home.
To avoid disappointment, please be sure to double-check the detailed information on each of our product pages, including size charts, color, and design, before confirming your purchase.
We are committed to ensuring customer satisfaction. In the unlikely event that your order arrives damaged or defective in some way, or the wrong product was sent, please contact us ASAP (within 30 days max) with photos of what’s not right, so we can resolve it promptly.
You can see our refund policy in full here: LINK TO REFUND POLICY