We’re a small (but mighty) team, doing our best to deliver thoughtful service with a side of slightly tangled charm. If you have a question, a problem, or just something you want us to know, you’re on the right page! If you can’t find what you need in the FAQ sections below, just scroll down to our contact info.
We may not respond instantly (no call center here, just real people with tea and opposable thumbs) but we promise to get back to you as soon as we can. Thanks for your patience, and for being part of this slightly off-track, simple|kind adventure.
Returns & Refunds
What’s your return policy?
We will happily refund or replace your purchase if there is something wrong with it, for example it arrives damaged or defective, or the wrong product was sent. (This includes if a t-shirt doesn’t meet the size guide measurements posted on the product page.) Just contact us ASAP
I received the wrong item – what do I do?
We're so sorry to hear you received the wrong item – perhaps one of our furry friends was trying to be creative :-) Please report the issue to our team ASAP (within 30 days max) with photos of what’s not right, so we can resolve it promptly.
I received a defective product – what do I do?
We're so sorry to hear there is something wrong with the product you received, and are committed to making things right! Please report the issue to our team ASAP (within 30 days max) with photos of what’s not right, so we can resolve it promptly.
Do you offer refunds or exchanges?
If something arrives damaged or defective, or the wrong product was sent, we’ll happily replace or refund it, whichever you prefer. (This includes if a t-shirt doesn’t meet the size guide measurements posted on the product page.) Just contact us ASAP (within 30 days max) with photos of what’s not right, so we can resolve it promptly.
My item doesn't fit - can I return it for a different size?
We're very sorry to hear that your item doesn't fit, and understand how much you were looking forward to it. If it doesn't meet the measurements shown on the product size guide, we'll happily send you a replacement – just take a photo showing the size issue and report it to our team ASAP (within 30 days max).