We’re a small (but mighty) team, doing our best to deliver thoughtful service with a side of slightly tangled charm. If you have a question, a problem, or just something you want us to know, you’re on the right page! If you can’t find what you need in the FAQ sections below, just scroll down to our contact info.
We may not respond instantly (no call center here, just real people with tea and opposable thumbs) but we promise to get back to you as soon as we can. Thanks for your patience, and for being part of this slightly off-track, simple|kind adventure.
My item doesn't fit - can I return it for a different size?
We're very sorry to hear that your item doesn't fit, and understand how much you were looking forward to it, but everything we sell is made on demand (after we receive your order) as part of our commitment to reducing waste and avoiding the ecological footprint of mass-produced inventory that might never find a home.
This means it is a custom product created just for you, and we are unable to offer refunds or exchanges once production has started, unless we have made an error.
We are committed to ensuring customer satisfaction. In the unlikely event that your order arrives damaged or defective in some way, or the wrong product was sent, please contact us ASAP (within 30 days max) with photos of what’s not right, so we can resolve it promptly.
You can see our refund policy in full here: LINK TO REFUND POLICY