We’re a small (but mighty) team, doing our best to deliver thoughtful service with a side of slightly tangled charm. If you have a question, a problem, or just something you want us to know, you’re on the right page! If you can’t find what you need in the FAQ sections below, just scroll down to our contact info.
We may not respond instantly (no call center here, just real people with tea and opposable thumbs) but we promise to get back to you as soon as we can. Thanks for your patience, and for being part of this slightly off-track, simple|kind adventure.
What’s your return policy?
Every product we sell is made on demand (after we receive your order) as part of our commitment to reducing waste and avoiding the ecological footprint of mass-produced inventory that might never find a home.
This means it is a custom product created just for you, and cannot be changed, cancelled, or refunded once production has started, unless we have made an error.
To avoid disappointment, please be sure to double-check the detailed information on each of our product pages, including size charts and color, before confirming your purchase.
In the unlikely event that your order arrives damaged or defective in some way, or the wrong product was sent, please contact us ASAP (within 30 days max) with photos of what’s not right, so we can resolve it promptly.
You can see our refund policy in full here: LINK TO REFUND POLICY