We’re a small (but mighty) team, doing our best to deliver thoughtful service with a side of slightly tangled charm. If you have a question, a problem, or just something you want us to know, you’re on the right page! If you can’t find what you need in the FAQ sections below, just scroll down to our contact info.
We may not respond instantly (no call center here, just real people with tea and opposable thumbs) but we promise to get back to you as soon as we can. Thanks for your patience, and for being part of this slightly off-track, simple|kind adventure.
What’s your return policy?
We will happily refund or replace your purchase if there is something wrong with it, for example it arrives damaged or defective, or the wrong product was sent. (This includes if a t-shirt doesn’t meet the size guide measurements posted on the product page.)
Just contact us ASAP (within 30 days max) with photos of what’s not right, so we can resolve it promptly.
Before confirming completing your purchase, please double-check all the details on the product page to make sure you have selected the right size, color, design and, in the case of our mugs, handedness. Everything we sell is "made on demand" -- a custom product created just for you after we receive your order -- as part of our commitment to reducing waste and avoiding the ecological footprint of mass-produced inventory that might never find a home.
This means that once your order has gone into production, we cannot change, cancel, or refund it, unless we have made an error or the product has been damaged in transit.
You can see our refund policy in full here: LINK TO REFUND POLICY